Terms and Conditions
CANCELLATIONS AND CHANGES
Surfside Prints reserves the right to commence production upon receipt of the order. Customer will be required to pay for all work completed at the time of cancellation. Any changes requested after artwork has been prepared for production may incur additional art, film and screen charges. All cancellations and changes to any pending orders must be submitted in writing. If customer cancels order they agree to pay 25% of the invoice total for restocking of any apparel that hasn’t been decorated.
All claims must be made within 3 business days of receipt of merchandise. Items will be reimbursed only and cannot be rerun due to the processes. If you have a damaged item, you can return your order to the warehouse for a full refund (Returns must be unworn, in the state you received them). Refunds will not be issued by Surfside Prints for issues with shipping including product arriving late due to shipper issues. Risk of loss is upon Customer once we deliver the product to the carrier. Delivery times are estimates only and we shall not be liable for delays. A claim will need to be filed with UPS by the purchaser for shipping issues. For UPS Insurance is automatically added to each package up to $100. If you want insurance to cover the exceeded amount, that can be requested at the time of purchase.No returns will be accepted without prior consent of Surfside Prints. No merchandise will be accepted for return after being altered, or otherwise used. Factory disclaims any responsibility for goods after 30 days in buyer's possession. To file a claim with Surfside Prints please email us at firstname.lastname@example.org.
Surfside Prints offers a variety of apparel items, promotional items, and inks. PMS colors are paper colors and will be used as reference only. Due to the nature of apparel, thread, inks, drying processes, and dye lot colors absolute exact matches cannot be guaranteed. A pre-production proof is strongly recommended when imprint colors are critical and will be charged accordingly.
$25.00 per color
OVERS / UNDERS
To maintain quality control, Surfside Prints, reserves the right to print/ship up to 6% over or under the quantity ordered and bill accordingly. Orders which specify “exact amount” will have that quantity only decorated and could result in an under run. If order is under Surfside Prints will not be responsible to run quantities missing. This is industry standard and must be considered as fulfillment of the order. Customer supplied stock is at own risk and will not be replaced by Surfside Prints in the event of a misprint.
When orders are manufactured to customer's specifications, the customer shall hold Surfside Prints harmless from any liability for patent or copyright infringements, proprietary rights violations, invasion of privacy or other personal rights violations. All material submitted by the customer for use by the factory to produce items ordered will be considered by the factory to be in full compliance with all applicable laws in regards to trademark, service mark, copyright, patent, or similar protection.
There will be a complimentary artwork change after receiving the first proof up to 15 minutes. After the second proof, a charge of $75.00 per hour will be incurred. Changes in artwork may affect production time. Clients are responsible for proofreading and approving the final artwork. Surfside Prints will not be responsible for typos, non-matching colors, or overlooked errors regardless if artwork is created by Surfside Prints. including but not limited to phone numbers, names, addresses, web address, and email address. Your signature or digital email approval constitutes acceptance of full responsibility for all errors, omissions and legal and ethical compliance in this document. Surfside Prints will not accept liability for errors overlooked at the stage of proofing.
Standard production time is 5-7 business days starting the business day after the proof is approved and payment is received. 2-3 Additional business days may be required for more complex jobs. Orders pending pre-production proofs, artwork, credit approval, deposit, or special packaging may extend ship date. Any changes to an order in progress and/or art revisions will delay production and ship dates. Please allow additional production and shipping time during the peak months of July through September as well as custom orders and orders requiring special packaging.
Tolerance on registration for artwork is 1/16". This tolerance is industry standard and must be considered acceptable.
A fee of 25% will be incurred at the request of a rush and entire balance of job is due before job is started.
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. California orders will be charged sales tax. Tax is based on the location to which the order is shipped.
HOW TO CARE FOR YOUR PRODUCT
For the best results with your product, it is suggested to wash in cold water on delicate cycle and either hang dry or delicate dry low heat. This will provide maximum wear of your print and reduce the risk of damaging your product. It will also help eliminate shrinkage in your garments. All clothing is pre-shrunk, but is made by the manufacturer to shrink properly to fit accordingly.
All shipments will be sent prepaid unless otherwise specified. Freight estimates given by the factory are not guaranteed and are subject to change without notice as rates can fluctuate. Please state if you wish to use a specific carrier when ordering or factory will select the most economical house carrier. Title for goods passes to the buyer at F.O.B. point. All goods are shipped at the buyer's risk and all claims must be made with the freight carrier, normally within 14 days of receipt of merchandise. We do not insure on-time delivery or safe carriage of goods. Recourse rests exclusively with the transportation company. No adjustments will be given for any delayed or damaged shipments or for any other reason beyond factory control. No C.O.D., Parcel Post, or Priority Mail shipments.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
VECTOR ART - Please submit artwork in Adobe Illustrator vector format CS4 or higher. Convert all text to outlines. Please save as an EPS or AI ﬁle. Embed PMS colors when possible. If a placed/imported Adobe Photoshop-type image is necessary, that original ﬁle should be included. The Photoshop ﬁle (TIF or JPG) should be at least 300 dpi resolution or higher and the art to size.
RASTER ART - Please submit artwork in PSD, TIF or JPG formats. Image should be at least 300 dpi resolution or higher and the art to size. Layered PSD ﬁles are strongly preferred.
For already digitized ﬁles, we require DST ﬁles.
If digitizing services are required, please send in art in the acceptable ﬁle formats listed above under Screen Printing In some cases, lower res jpgs can be used. Please note due to thread limitations, very small details may be lost or simpliﬁed to achieve the best end result depending on artwork submitted and ﬁnal sewn out size. Text size is limited to 1/4” high minimum for plain block fonts. Other specialty fonts may have to be omitted from the design, even at 1/4” high minimum.
Digitizing services start at $75 for hats and left chest $125 for jacket backs. Any art submitted that does not meet the above artwork requirements will be subject to art charges billable at $75 for the ﬁrst hour (minimum charge) and ? for every additional hour.
PAPER / VINYL
In order to ensure your files are print-ready, we recommend that you provide them in PDF format. When you generate a print-ready PDF, your computer will use the settings in Adobe Acrobat Distiller or any other PDF generating programs you may use. Please make sure that these are set properly before generating your PDF file. All images and artwork must be at least 300 dpi. All text should be outlined.
Artwork should have 1/8" (0.125") bleed extending past the trim line. This is to prevent minor cutting variations from leaving unintended results at the trim edge.
Safe Area is the 1/8" (0.125") area inside the trim line. Do not put critical information or images within the Safe Area. This is to prevent minor cutting variations from leaving unintended results at the trim edge.
UNACCEPTABLE FILE TYPES
We don’t accept any files that have been embedded in word processing programs (Microsoft PowerPoint, Word, Excel, etc.). Documents may appear fine on the user’s computer, but due to font differences, artwork may become distorted and unusable when opened on another computer. Faxes and scanned documents are never acceptable as print ready artwork.
Surfside Prints reserves the right to reject any art that is not considered print ready. If artwork needs to be recreated or modified including typesetting and logos be prepared to incur artwork charges of $75/hr
If you have further questions regarding our artwork policies, please email us at or call us.